・This is an online form to make a request for replacing the broken gift router which is offered with Asahi Net All Apartments Plan.
・Only apartments which received The flyer informing the replacement of gift router are eligible.
・Routers prepared by members on their own are not eligible for replacements.
・The Required fields are mandatory.

Member Information

Contact Information

* We will contact you by email if we are unable to get back to you by phone.

Desired date of contactrequired

* On this phone call, we may ask you to operate the router (such as rebooting).

You can select from today and up to 14 days later.

You cannot select anything other than the above.

You can select from today and up to 14 days later.

You cannot select anything other than the above.

You can select from today and up to 14 days later.

You cannot select anything other than the above.

If you wish to be called back within the same day, your request should be made by 4 p.m.

We may contact you later than the specified time frame.

Usage environment

Internet connection line

All Apartments

Connecting device (manufacturer)

BUFFALO

Details of when a trouble has occurred

Trouble detailsrequired

* Sometimes, specific time frame, etc.

Details of technical problem

 

Asahi Net handles personal information of members and customers appropriately as stated in the following. Please read and agree to the following.

Asahi Net Handling of Personal Information

The purpose of using your personal information for this request procedure applies to the following section of the Asahi Net Handling of Personal Information.
(i) Personal information of customers written under 2. Purpose of use.

Handling of Personal Information of inquiryrequired
Your input data will be encrypted during transmission.