英語：Technical Support Inquiries

This form is for inquiries on technical support concerning internet services provided from Asahi Net.
Please complete this form with the required information and press the submit button.

* Fields marked with an asterisk (*) are required to be filled in.

* Personal information you have provided here will be used to process your inquiry, and will be recorded to process further inquiries you may have regarding the reply of this inquiry.
*Please kindly note that we may not be able to reply instantly depending the details of your inquiry.

Please fill out your information below

Namerequired

Asahi Net IDrequired

Phone numberrequired

Please enter a valid land-line or mobile phone number in Japan.

Email addressrequired

Please fill out the operating environment below

Name of the service you are currently using : Categoryrequired

Name of the service you are currently using : Name of the service or courserequired

Access Point Numberoptional

Manufacturer/model of modem, router, deviceoptional

Manufacturer/model of computeroptional

OSoptional

Browseroptional

Email softwareoptional

FTP clientoptional

Please fill out details of your inquiry

When did the trouble occur?optional

You can select from 1 year before and up to today.

Error message/numberoptional

Inquiry detailsrequired

Asahi Net, Inc. shall handle customers’ personal information appropriately in accordance with the Handling of Personal Information. Please read and give consent to the policy below.

Asahi Net, Inc. Handling of Personal Information

The purpose of use of personal information collected in this request procedure falls under the following category specified in the Handling of Personal Information.
(i) Personal information of customers under 2. Purpose of use.I agree to the Handling of Personal Information.

Handling of Personal Informationrequired

I agree to the Handling of Personal Information.

Your input data will be encrypted during transmission.